Your guide to the most frequently asked questions.

Chaplain Services

We provide chaplains who care for the spiritual and emotional needs of patients and their families. The Chaplain Services team provides daily pastoral visitation and 24/7 on-call coverage. They also can arrange a visit from a member of your own faith tradition. To contact Chaplain Services, call 909-558-4367. You also can find a chapel on the first floor, off of the lobby.

Bedside Shift Report

We want you or your child to feel comfortable and cared for throughout the hospital stay, so at each nursing shift change — around 7 a.m. and 7 p.m. — the new nurse will be introduced. The team will talk about your or your child’s progress, medicine and tests scheduled for the day, and you can ask questions as well.

Cafeteria

We are committed to representing the health message of the Seventh-day Adventist Church. All cafeteria menus are based on a lacto-ovo (dairy and egg) vegetarian diet. Additionally, caffeinated beverages are not available for purchase in any cafeteria.

Calling the Nurse

All patient rooms are connected to the nursing station via an intercom system. To call for the nurse, press the NURSE call button.

Cellphones

We ask that cellphones not be used near the bedside. We want parents to interact with their children. If you take photos with your phone, please wash your hands and use the protective phone covering that was provided to you.

Electrical Appliances

Do not use electric hair dryers, curling irons, razors, heating pads, portable heaters and portable cooking appliances.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers and Balloons

Flowers and balloons are not always allowed in a unit. Please speak with the patient's nurse before ordering them. Flowers are available for purchase in the gift shop at Loma Linda University Medical Center. Latex balloons are not allowed in the hospital.

Gift Shop

A gift shop is available, offering balloons, cards, magazines, book, snacks and gift items for purchase. For more information, call 909-558-4755.

Guest Trays

Guest meals are available for room service. You may purchase vouchers in the main cafeteria.

Interpreting Services

We provide free interpreting services for patients and their families who are non-English speaking. Services are provided 24 hours a day, seven days a week, via in-person, phone or video. We also provide services for our deaf and hard-of-hearing patients and their families upon request. Contact your nurse for assistance.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital unless requested. Tell your doctor about any medications or supplements you or your child regularly takes. If they are still needed, hospital staff will provide them.

Patient Meals

Patient meals are based on, but not limited to, a lacto-ovo (dairy and egg) vegetarian diet, which matches the nutrition philosophy of the Seventh-day Adventist faith. Meals for patients with vegan preferences are available. Patient meals menu also available in Spanish. 
Night Owl menu and Spanish Night Owl Menu also available.

Pharmacy

Have your medications filled at one of our five convenient pharmacy locations! We provide specialty items and services not commonly available at traditional retail pharmacies.

Our services include:

  • Prescription drugs
  • Compounded medicines
  • Over-the-counter items
  • Detailed consultations

Mail order also is available at ext. 88333 or 909-558-8333.
Website: lluh.org/locations/pharmacy

Shower and Laundry Services

Showers are provided for caregivers of patients. Call the children’s information desk at ext. 88001 to reserve a time. You will need to have a photo ID to use the facilities. Toiletry and towels are provided if needed.

Laundry facilities also are available. Call ext. 88001 for assistance. Laundry detergent is available for purchase in the gift shop at Loma Linda University Medical Center.

Smoking

Smoking and/or the use of any tobacco products, including e-cigarettes or vaporizers, is not permitted anywhere in the hospital or on hospital grounds.

Visiting Hours

Parents are welcome 24 hours a day — other visitors should view our visiting guidelines before their visit. We believe that parents are the most important members of their child’s care team. By working together and trusting each other, families and the healthcare teams can become partners in the care of a child.

Sometimes we may restrict visitation, such as during flu season or for reasons specific to the needs of your child. Your nurse will tell you when exceptions can be made.