Our state-of-the-art Children’s Emergency Room and new waiting area are specially designed to provide safety, well-being and support for kids and families during their most challenging days and nights.
The emergency department can be accessed from Prospect Avenue. A patient drop-off and pick-up area is available near the entrance. After drop-off, parking is available in parking structure P4 (across the street). Learn more about parking.
For a medical emergency or life-threatening condition, call 911 or go to the nearest ER. For a mental health crisis, call or text the Suicide & Crisis Lifeline at 988, available 24/7.
Emergency care is required for the most serious conditions, including those that are life-threatening. Some of these conditions may include:
We’re the region’s only dedicated emergency room for children, treating more than 26,000 kids yearly — and 3,000 of the most critical trauma patients.
As the region’s only maximum level trauma center, we provide care for every level of injury at every stage of recovery. Your child has access to all the care they need.
ER or Urgent Care?You can visit urgent care if your child's condition needs medical attention but is not life threatening. Our Know Where to Go guide helps you understand what level of care your child needs.View Our Guide
We do our best to provide your child prompt care. However, your wait time will depend on when an opening becomes available in the treatment area your child needs. A specially-trained health professional, called a triage nurse, assesses each child and places them in line for the appropriate treatment area. This is why you may see other families arrive after you and leave before you.
We understand seeing others get treated before your child is difficult. Our team is committed to doing everything we can to get your child seen as soon as possible.
Unfortunately, we cannot provide pain medication until your child is seen by a qualified provider such as a nurse practitioner or doctor. However, we can provide heat packs or ice packs for pain and comfort while they wait.
Our online patient portal, MyChart, is a free tool that allows you to manage many aspects of your child's care. You can view test results or even message your child's primary care provider to follow up after an ER visit.
Getting started with MyChart is easy. Visit MyChart or download the app to sign up or log in. You will need a secure activation code to create your account. To get your code, call 877-558-0090.
Learn more about MyChart access for teens and parents.
A Level I Trauma Center provides the highest level of care for the most critical trauma conditions. It is a comprehensive regional resource that provides total care for every aspect of the injury – from prevention to rehabilitation. A Level I Trauma Center:
For more answers, view our frequently asked questions booklet in English or Spanish.
You may also contact our pediatric emergency room at 909-651-6233.
With your help, we can expand access to care for more children in our community.
