What's Open and What's Closed?
Open Facilities and Services
- Children's Hospital: Our hospital is open and safe for your child.
- Clinics: All clinics are open and ready to serve patients.
- Emergency and urgent care: If your child needs immediate medical attention, our emergency department is open and safe. Urgent care facilities are also available. Avoiding care for serious issues puts your health at risk.
- Labs, Pharmacies and Imaging: Most of our labs, pharmacies and imaging centers are open. Before visiting, view your location’s webpage for updates to business hours and availability.
Closures and Limitations
- Entrance closures: The front, or east, entrances of the Children’s Hospital is closed until further notice
- Patient entrance and exit: Patients must enter and exit the hospitals through parking structure P3. Patients may also be picked up in P3.
- Dentist appointments: Loma Linda University School of Dentistry's clinics are providing limited and emergency coverage only.
- Valet service: Valet service is suspended until further notice
Visitor Restrictions
Our visitation guideline continues to be modified based on prevalence of COVID-19 cases within our region as reported by regulatory bodies and state-driven mandates. Exceptions for compassionate visits may be made by the Chief of Staff or their designee.
Visitors: Two designated visitors (18 years or older) may visit a child's bedside at a time — only one visitor may stay overnight. Visitation is restricted to these two visitors for the duration of a child's hospital stay. These restrictions also apply in the pre- and post-operation areas and the NICU.
Labor & Delivery: Patients may have one support person present.
- Antepartum: Patients may designate only one support person to visit from 8 a.m. – 9 p.m. Nobody but this designated support person may visit.
- Postpartum: Patients may have one support person present.
COVID-19 patients: COVID-19 positive patients will be allowed one visitor (18 years or older) at the bedside for the duration of admission. The designated visitor may not leave the room unaccompanied — a staff member will escort the visitor when they leave. The visitor may return once in a 24-hour period and may not visit hospitality spaces like the cafeteria or gift shop.
Faculty Medical Clinics: One parent is allowed during a child's appointment. For adult patients, visitors are not allowed at the clinic unless the patient needs translation or help getting around.
Patients and Appointments
We're here if your child needs care for any reason. In-person appointments are still safe and available as needed. To help keep your child healthy at home, many appointments are also available as telephone or video visits.
Read: Tips to help you decide where to take your child for care during COVID-19
We’re asking that only one caregiver accompany children
If a child in your care has an appointment, we ask that only one adult caregiver accompanies them. If you’re also caring for siblings and no other childcare is available, please contact the clinic for options.
Patients and families need to self-screen before appointments
Before visiting our hospitals and clinics, families should consider the following screening requirements. Contact your child’s primary care physician by phone or MyChart before coming in if they have:
- Shown symptoms of respiratory infection, like fever, cough, runny nose or shortness of breath.
- Been in close contact with someone diagnosed or quarantined for COVID-19 (coronavirus).
- Traveled outside the United States in the last 14 days.
When you and your child arrive, you'll need to be screened
To help protect kids, families and staff, both patients and visitors will be screened at the entrances of our hospitals and clinics. You'll also need to be screened when you enter your hospital unit. We’ll take temperatures and ask about symptoms, recent travel and exposure risks.
Frequently Asked Questions
Below are some of the most common questions we’ve heard from our patients and families. If you don’t find the answer you need, please don’t hesitate to call us at 909-558-5545.
Download more information about coronavirus and protecting your family.